Tuesday, March 31, 2009

OnlineSpin: Social By Design

Last week Joe wrote "CMOs Embracing Change."

Rick Lavoie wrote in response, "Joe, I'm also glad to hear that CMOs are hanging longer than 9 months.

CEOs are relying on CMOs, and CMOs are relying upon.... other colleagues but also agencies.

Coming from an agency perspective, we need to do whatever we can to provide the intel and appropriate marketing solutions as customers change by the minute and use of new devices by the second. There's too much at stake and they need our support."

Tuesday, March 31, 2009
Social By Design
By Joe Marchese

For marketers and publishers of the social Web, design matters. Creative matters. Ideas matter. It is true that properly utilized data can drive better decision making, but it is also true that all the data in the world doesn't create innovation without interpretation, and data doesn't always lead to great design (especially when the data is about the wrong thing -- clicks, anyone?). Caroline McCarthy has a great post on cnet titled "Facebook, Google, and the Data Design Disaster,"  which makes a good case for the need for digital players to balance the art vs. science of design. As the Web becomes a more "social" experience, we are going to see a lot more of the data vs. design discussion.


It's hard to overstate the importance of design to both marketers and publishers on the social Web. Success is dependent on your ability to design messages that people will want to share and environments that enable, promote and reward sharing. There will be unparalleled amounts of interaction data coming from the social Web, and it will be very important to know how to interrupt the data for your business, whether you are marketing soda or building an online community (or doing both of those at the same time). But data doesn't make something social, data just tells us what people think is worthy of being socialized. In short, data gives us the "what," not the "why." In order to have data, we have to give people something to react to, and if we want people to react to something new, we have to create it.

The fuel of social media is people sharing content (that they or that marketers/publisher create); people want to share things they consider new, interesting, funny, sad, entertaining. If you could simply read the data and create those things, movie studios would have a much greater "hit to flop" ratio. Instead, movie studios continue to balance the art of creation with the science of market research. A studio can take into account all of the lessons learned from past films and research done today, but eventually the studio puts the movie out and success is dependent upon how people react.

The advantage marketers should have is the ability to constantly iterate based on how people are reacting by watching the data. I say "should," because most marketers do not utilize their ability to iterate on design during a campaign. Instead, marketing on the social Web is done much more like a movie release: all the thought up front, trying to use a wealth of social data like reading tea leaves, then a launch into the fickle waters of the social Web, hoping the idea floats.

It is during the campaign, not before or after, that data has the greatest potential to lead to better design. And the data can still only do that if there are people with ideas and creativity to interrupt the data. Data can lead to marketers creating a sort of "social spam" if misused, while design can lead to impactful engagements.

Designing something to be social means to design something people are going to appreciate and talk about (the emotional aspect of social). It also means giving those people who want to talk about your content the ability to do so easily (the utility aspect of social). Great design, like great art, can be subjective, but the difference between "social spam" and good social design, while hard to define, is like what the politician said about the difference between art and pornography: "I know it when I see it."

How do you think we can balance the data vs. design issue? Drop me a line on twitter @joemarchese ( http://twitter.com/joemarchese ) and/or post a comment below.

Joe Marchese is President of socialvibe.

Online Spin for Tuesday, March 31, 2009:

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